We know, the waiting is the hardest part! Luckily, you have two options for tracking your order: 1. Click on the tracking number referenced in your shipping confirmation email from Medterra. 2. Login to your account via our site, click on the...
We wish we could! Unfortunately, we only ship within the USA at this time.
We hope your order brings you nothing but joy! If that's not the case, you may request a refund of the full purchase price (minus shipping costs) within 30 days of the received date. If your return is due to our error, we will cover the cost of...
If you are not satisfied, we offer full refunds (minus shipping costs) on orders within 30 days of purchase. Please visit our Return Portal to get started!
We'll process your refund within a few days of receiving. Your refund will reflect on your payment method used within 3-5 business days.
Our packages do say Medterra, but there is no mention of CBD anywhere on the exterior of the package.
Rest assured, we're working hard to send your CBD ASAP! We do our best to ship orders within 1 to 3 business days. Orders placed and processed after our UPS pickup time will enter the queue for the next day.
Worried your wellness has wandered off? Sometimes facilities don't scan a package and UPS can be delayed, but we deem a package officially "lost" if the UPS tracking hasn't updated for 4 business days. If you've received no tracking updates in 4...
First off, we're sorry! This can be so frustrating. If you can't find your package, please contact UPS. We also suggest asking if your neighbors or household members have seen your package. If you still can't locate the package 2 business days...